Healthcare Navigator App - Seamless Healthcare
Guidance for Travelers
Embedded Files
OVERVIEW
The Health Profile and Services Locator App is designed to support travelers in managing and accessing their healthcare needs abroad. It enables users to store and share their medical history securely, find trusted local healthcare providers, and overcome language barriers in medical settings.
KEY FEATURES
DIGITAL HEALTH PROFILE
The app securely stores a traveler’s medical history, vaccinations, current medications, allergies, and ongoing treatments in an easily accessible digital format. Users can share their health records with healthcare providers abroad in a standardized format, ensuring accurate communication during consultations.
HEALTHCARE SERVICE LOCATOR
By using location services, the app connects travelers with vetted local healthcare providers, including clinics, hospitals, and specialists. It provides tailored recommendations based on proximity and user ratings, helping users make informed decisions about their medical care.
LIVE TRANSLATION
I conducted directed storytelling interviews and extreme-user interviews with travelers who had experienced health issues abroad. This helped uncover first-hand challenges and decision-making processes.
COLOR PALETTE
When choosing the color palette, I wanted it to feel both welcoming and user-friendly.
#95D0DA (Light Blue) – Trust & Calmness
I used this color because is widely associated with healthcare, trust, and calmness. It creates a soothing and professional feel, reducing user anxiety.
#1C1C1C (Dark Grey/Almost Black) – Contrast & Readability
A near-black color provides high contrast, making text easier to read while maintaining a modern, professional look.
#8C8989 (Grey) – Secondary Text & Neutral Elements
I used this color because it de-emphasized less critical information while keeping the interface clean and non-distracting.
#FFFFFF (White) – Clean & Accessible Background
White conveys cleanliness, simplicity, and openness, ensuring an easy-to-read and accessible interface.
HCD PRINCIPLES
DISCOVERABILITY/VISBILITY
Search bars and navigation buttons help users easily locate essential healthcare services.
AFFORDANCES
“View Info” and “View Map” buttons encourage natural interaction with healthcare resources.
SIGNIFIERS
Search bar placeholder text clarifies what users can type, while labeled navigation buttons indicate their purpose.
CONSTRAINTS
Users are guided through predefined steps, limiting the risk of getting lost in the interface.
MAPPING
A logical UI layout ensures smooth and intuitive transitions between different sections of the app. Navigating seamlessly between healthcare services, provider profiles, and user settings.
THE PROBLEM
Travelers abroad often face delays and stress in seeking medical care due to unfamiliar healthcare systems, language barriers, and varying care standards, increasing the risk of minor symptoms escalating into serious conditions.
To gain a deep understanding of travelers’ healthcare experiences, I used a combination of qualitative and quantitative research methods
USER INTERVIEWS
I conducted directed storytelling interviews and extreme-user interviews with travelers who had experienced health issues abroad. This helped uncover first-hand challenges and decision-making processes.
SURVEYS
I designed an online survey using Likert scales to collect quantitative insights on travelers' experiences, healthcare accessibility, and trust in foreign medical systems.
EXPERIENCE MAP
To visualize user journeys, I created experience maps to identify pain points in decision-making, accessing care, and follow-up treatment.
KEY FINDINGS
Through my research, I uncovered several insights that shaped the problem definition.
UNCERTAINTY ON WHERE TO SEEK CARE
Many travelers hesitate to seek medical care due to uncertainty about where to go, fear of low-quality treatment or misdiagnosis, and a preference for self-diagnosis or self-medication.
LANGUAGE AND CULTURAL BARRIERS
Language and cultural barriers make communication difficult, causing misunderstandings about symptoms and treatment options.
CONTINUITY OF CARE
Travelers often receive different treatments abroad than what their primary doctor would have recommended, with no easy way to consult their physician while traveling.
DEVELOPMENT PROCESS
The idea generation phase focused on addressing key challenges in accessing reliable healthcare information and communication barriers between foreign healthcare providers and patients.
PRELIMINARY IDEATION
I began with preliminary brainstorming, where I used mind-mapping to visually organize related ideas, helping uncover connections between different aspects of the problem.
LOW-FIDELITY SKETCHES
To further refine these concepts, I hand-sketched potential solutions, ensuring a user-centered approach while exploring innovative possibilities
CONCEPT REFINEMENT
Through brainstorming and refinement, 15 distinct design ideas were created, each aimed at improving the healthcare experience for travelers. These ideas were categorized into three primary themes: Accessibility, continuity of care, and user engagement.
CONCEPT SELECTION
To determine the most viable solutions, each idea was evaluated using feasibility checks and a pairwise comparison method, where ideas were systematically assessed based on key criteria. After the selection, the remaining concepts were combined into the final design.
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